Trollbeads Club
FAQ
FAQ
Are you 18 years old or older?
Sorry, the content of this store can't be seen by a younger audience. Come back when you're older.
Trollbeads Club is an members-only club that gives exclusive access to:
Online registration - you may obtain membership online and have the welcome package sent to your specified adress.
In-store registration: You can go to your nearest Trollbeads store and join the Club! Registration payment will be made directly at the store and you will be able to instantly collect your welcome package, if the store has a welcome package in stock. If not, you may have it sent to your specified adress, or pick it up at the store once the welcome package arrives.
Online registration: you can purchase a membership, just like you would any product on our website. You can find the memberships for one year here .
In-store registration, you can pay directly with cash or credit card.
You will receive your package within 2-3 working days. In some cases, it may take up to 14 days before your package arrives (depending on the accessibility of your region).
In the case of registration in a store, you may immediately collect your welcome package, if the store has it in stock.
Membership renewal is not automatic. You may renew at any time by logging into your "Account", or you may visit any Trollbeads store and renew directly in the shop.
You can recover your password by clicking "Login" and then "Forgot your password?” Follow the procedure indicated to recover your credentials.
Rare Treasures are museum pieces or severely limited stock of designs that are made available exclusively to club members. Rare treasures may also be ready-to-wear designs with exclusive club pricing.
Only one club bead may be purchased. However, you are free to purchase as many country beads or Rare Treasures that you should wish.
Subscribe to the newsletter by entering your personal profile, or if you are already registered, check that our communications do not end up in your SPAM or Junk mail box.
The limited-edition Trollbeads Club Bead is released once a year, in the beginning of the year.
The Trollbeads Club sends out a newsletter just about once a month. These will contain all the new exclusive offers available.
You can always find all the offers on the Trollbeads Club webpage.